Returns

 

If after you receive your item(s) you decide you no longer want them, simply return them to us within 31 days of receipt to the address below. For returns after 31 days of receipt of the items store credit will be issued. The return window is extended to 60 days for items purchased in November and December.

 

The item must be unopened and in its original condition. Items that have been opened or have been damaged in your possession will not receive a full refund.

 

We recommend using any tracked delivery service as the item(s) remain your responsibility until they arrive back to us. Please check the size and weight of your item before sending. Please include a not with the reason for your return and your order number.

 

Please contact us to notify us of the return with your order number and reason.

 

Faulty or damaged items

 

If the item you have received is faulty or damaged (please see below for definitions of damaged) then please contact us immediately and we will arrange return labels for you to use at your nearest parcel drop off point.

 

Damaged goods. All items are sold as new and unopened unless stated. An item is only classed as damaged if the product inside is damaged and not the packaging itself. Whilst all items are picked and packaged straight from the manufacturers cartons, minor damage (scuffs, bending or minor scratches) may occur to the products outer packaging. Products with major visible damage (tears, holes) will be sold as having damaged packaging.

 

Cancellation prior to dispatch

 

If you have changed your mind or made an error you can cancel the order anytime prior to the order being dispatched. A £1.50 cancellation fee may apply.

 

We only accept orders to UK addresses. Any orders to address outside of the United Kingdom must be placed through our eBay page otherwise they will be cancelled and refunded.